Here's a reminder of some of the phrases you could use…
We're a bit busy at the moment; could I take your name and number and we'll call you back?
When would be a convenient time to call you?
Could I take a message please and I'll make sure he or she calls you back?
Ah there you are, Tom, you've been a long time.
I need to give Paul that important message I wrote on your hand.
Ah… yes… it's a bit tricky.
You see, I went to the toilet and then, well, I… washed my hands.
Oh no, you've washed the messages off!
What are we going to do now?
Erm… I'll get that, shall I?
We can't carry on like this.No you can't!
Has Anna lost the numbers of two potential clients?
Can the company carry on like this?
It certainly looks like it could do with another pair of hands.
What will happen next?
Join us again next time for English at Work. Bye!